BTR SureReply
Every WhatsApp answered, even when you cannot pick up
BTR SureReply puts an assistant on your own WhatsApp number. It answers customers day and night in your business name, asks your qualifying questions, and sends the hot leads to you. You stay in charge of every conversation.
No setup fee. You test it in a private chat before any customer sees it.
What is BTR SureReply?
BTR SureReply is a managed WhatsApp assistant for owner-run businesses. We set it up on the WhatsApp number your customers already use, from your price list, services, hours, the areas you serve and the answers you give most often. It replies the moment a customer messages, in your business name, including to voice notes. It asks up to three qualifying questions using your rules, takes the customer to your booking link or passes the request to your team, and sends you the hot leads on WhatsApp. When you reply to a customer yourself, it steps back from that chat for 24 hours. Complaints and requests for a person come straight to you. You can change prices, hours or answers by sending us a WhatsApp message, and you see every change before it goes live. Every Monday you get a short summary of the week.
What it does
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Answers day and night
In your business name, from the information you give us. Prices are quoted exactly as you set them.
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Understands voice notes
Customers can speak or type. Both get an answer.
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Asks your questions
Up to three qualifying questions, using your rules, before the lead reaches you.
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Takes customers to a booking
Through your booking link or by passing the request to your team. With Live Booking, it books straight into your calendar.
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Hands over cleanly
Reply from your phone and it steps back for 24 hours. Complaints come to you with the conversation so far.
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Stays current by WhatsApp
Send us a text or voice note to change prices, hours or answers. You approve every change before it goes live.
What it does not do
- It does not send marketing messages or start conversations. It answers customers who message you.
- It does not calculate totals, discounts or deposits, or take payments in the chat.
- It does not cover web chat, Facebook Messenger or Instagram.
- It answers in English. Afrikaans is available on request in South Africa.
Price
- Includes up to 500 customer chats a month and the WhatsApp messaging fees for them. No setup fee.
- If you go over 500, we add blocks of 100 chats at AED 143 so no customer goes unanswered, and we tell you on WhatsApp first at 80% and 100%.
- Live Booking add-on: AED 179 a month. The assistant offers open times and books into your Google, Outlook, Calendly or Cal.com calendar inside the chat.
- 3-month minimum from the day it goes live, then 30 days written notice. No exit fee. You keep your WhatsApp number and account.
How it starts
- 1
Send us your details
Your price list, services, hours, the areas you serve and the questions customers ask most. We ask at most three more.
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Connect your number
One connection screen, using your Facebook or Meta login. You keep the WhatsApp Business app on your phone where your number supports it.
- 3
Test it privately
You try it in a private test chat and confirm the areas you serve. It answers no customer until you approve it.
- 4
It goes live
Your monthly fee starts on the day it starts answering your customers.
What we promise, and what we do not
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We do not promise enquiries, bookings or sales. We promise that every customer who messages you gets a reply in your business name, and that you can see and change what it says.
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When the assistant is not sure, it asks once and then hands the chat to you.
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You own your WhatsApp account, your number and your customer conversations.
Questions owners ask
Will customers know they are talking to an assistant?
Yes. In its first reply it says it is your business's assistant.
Can I still reply myself?
Yes. When you reply from your WhatsApp Business app, the assistant steps back from that chat for 24 hours.
What counts as a chat?
One customer talking to your business within 24 hours, up to 20 messages. Your own takeovers, test chats and spam are not counted.
Is SureReply part of INBOUND?
INBOUND and INBOUND+ include a WhatsApp assistant as part of the full Growth Engine. SureReply is the assistant on its own, for businesses that want only that.
Where is my customers' information kept?
We keep conversations for 12 months and voice recordings for 24 hours, then delete them. Our providers do not use them to train their models. You are the operator of your customers' information and we process it only to run your assistant.
Stop losing the customer who messaged first
Tell us about your business and we will set up your private test chat.